Privacy Notice

Therapy Your Way is committed to protecting your privacy and handling your personal information safely, respectfully and lawfully.

Data Controller: Melanie Carr
Email: therapyyourway@mail.com
Website: therapyyourway.co.uk
Practice address: HQ, 1 Berry Street, Aberdeen, AB25 1HF

What information I collect

I may collect information such as your name, contact details, date of birth, emergency contact information, appointment details, payment records, information provided on intake forms, brief counselling notes, and relevant information about your health, wellbeing or safety.

Some of this information may be classed as sensitive personal information under UK data protection law.

How I use your information

Your information may be used to:

  • respond to enquiries

  • arrange and manage appointments

  • provide counselling safely and effectively

  • keep appropriate professional records

  • manage payments and administration

  • meet legal, ethical, insurance and safeguarding responsibilities

  • respond to complaints or concerns

I only collect information that is relevant and necessary for providing my services.

Confidentiality

What you discuss in counselling is treated as confidential.

Information would only normally be shared without your agreement where there is a serious concern about your safety or someone else’s safety, a safeguarding concern, or where disclosure is required by law.

Where possible, I would discuss this with you first.

I also attend professional supervision as part of safe and ethical practice. Client work may be discussed in supervision, but identifying details are kept to a minimum and my supervisor is also bound by confidentiality.

How your information is stored

I take reasonable steps to keep your personal information secure. This includes using password-protected devices and accounts, secure storage, restricted access and safe disposal methods.

Client records are normally kept for up to seven years after counselling ends. Records relating to children or young people may need to be retained for longer.

Your rights

You may have the right to:

  • request access to the information I hold about you

  • ask for inaccurate information to be corrected

  • ask for information to be deleted or restricted in some circumstances

  • object to certain uses of your information

  • raise a concern about how your information is being handled

To make a request, please email therapyyourway@mail.com.

How to make a complaint

If you are concerned about how your personal information has been collected, used, stored or shared, please contact me first so that I have the opportunity to investigate.

You can complain by:

  • emailing therapyyourway@mail.com

  • using the contact form on therapyyourway.co.uk

  • writing to Melanie Carr, Therapy Your Way, HQ, 1 Berry Street, Aberdeen, AB25 1HF

I will acknowledge your complaint within 30 days and investigate it without undue delay. I will explain the outcome and any action taken.

If you remain unhappy after receiving my response, you can contact the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

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Last updated: June 2026